Shipping & Returns

Shipping Fees & Services
Malaysia
A standard shipping fee of RM10 will be incurred for both East and West Malaysia orders. FREE SHIPPING is only for orders with a purchase of RM200 and above within Malaysia.

Delivery Time
Items purchased from TEETAQ will be ship out in 7-10 working days (exclude weekends and public holidays).

*If we are experiencing a high volume of orders, production and shipment may be delayed. Please allow additional working days in transit for delivery.

Returned To Sender Packages
If your package is not successfully delivered and is sent back to TEETAQ by the courier, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.

Returned To Sender Packages
Under the circumstances that you are still unable to locate your package, kindly email us at loveteetac@gmail.com for further assistance.

Tracking
Once your order is shipped, we will send a tracking number to your email and you will be able to track your order at the website of the courier service.

Return & Exchange
We guarantee to compensate with a new piece when you return it to us within 7 days from the receiving day. However, no exchange is allowed after 7 days’ period.

Below are the type of issues that entitled for an exchange for a new product:

Defect on the product.
Wrong Word/Number/Graphic/Size/Sleeve/T-shirt Colour from OUR side.
Items must be returned unwashed and with all tags attached. Sincerely apologize there will be no compensation if the defect is due to typing errors or wrong details given BY CUSTOMER during order process.

Returns Procedure
Contact our Customer Service team through WhatsApp or Facebook.
Post the defected item(s) to the nearest POS Office to TEETAQ office (Don’t forget to keep the consignment note)

To: TEETAQ ( Click Apparel (M) Sdn Bhd )
Contact numbers: 0167719304
5-01, Jalan Sagu 14, Taman Daya, 81100, Johor Bahru, Johor, Malaysia

Inform our Customer Service team regarding to the tracking code and the amount of postage fees. (attach with consignment note and receipt of postage).
We will process the new item(s) after receive the defected shirts and takes at least 5-7 working days for repost.